Susan R. Boser
Indiana,
PA 15701
Phone:
(724) 349-0379
Email: sboser@iup.edu
Education
2001
Ph.D. Human Services Studies, Department of Policy
Analysis and Management,
Dissertation: An Action Research Approach to Reforming Rural Health and Human Service
Administration through Medicaid Managed Care: Implications for the Policy
Sciences.
Committee Chair: Jennifer Greene, Ph.D.
1983
M.S.Ed. Community Counseling, St. Bonaventure
University
1979 B.A. English, St. Bonaventure University
Teaching Experience
Assistant Professor, Indiana University of Pennsylvania,
Dept. of Sociology, January 2002 - present.
Coordinator, Doctoral Program in Administration and Leadership Studies,
May, 2002 - present. Doctoral program
targets adult, working professionals in the non-profit and public sector, and focuses
on integrating research and theory with direct application to the challenges of
leadership and governance. Courses
taught include (Graduate) Human Services
Administration, Sociology of Human Services, Qualitative Research Methods, Research Seminar, Leadership Applications (Undergraduate)
Foundations of Sociological Practice,
Clinical Sociological Practice and Contemporary Social Problems - Honors.
Guest Lecturer to Human
Service Administration, doctoral course at Indiana University of
Pennsylvania, April 2001. Topic: Human Service Administration in the
Intergovernmental Context: Analysis of Funding and Data Flows, and the Impact
for Local Government Planning
Lecturer, Contemporary
Issues in Human Sexuality,
Guest Lecturer to Democratizing
Society: Participation, Action and Research graduate course at Cornell,
Fall 1999. Topic: Conducting Community-based Research for Health and Human Service Reform
Teaching Assistant. Taught Program Planning and Development for Human Services, Cornell,
Spring, 1997. Included all aspects of
course instruction, including developing syllabus, text selection, designing
assessments and grading.
Consulting & Research
January 1998 –
June 2002 Southern
Tier Special Regional Needs Project
From May 1998 – June 1999: Project Director, responsible for
facilitating a participatory action research project. Research involved a feasibility study
conducted through a multi-county, multisectoral collaboration to determine the
potential for developing a rural, integrated Medicaid managed care
system, under local governance, for behavioral health and developmental
disabilities services. Study funded by
the Robert Wood Johnson Foundation, NYS Department of Health, NYS Office of
Mental Health and the New York State Senate.
Responsible for project oversight and operations, including all
participatory qualitative and quantitative research activities to determine
consumer utilization patterns and service system strengths and needs. Wrote all project deliverables, including
History of Project, Project Report, and Lessons Learned Handbook. Responsible
for grant-writing to secure funding for implementation phase of the
project.
July
1999 – June 2002: Project Director responsible for facilitating the planning and implementation of a
demonstration project for a rural, integrated Medicaid managed care
plan. Primary responsibility was to coordinate a participatory planning process
for designing a publicly operated, rural managed care plan for primary care,
mental health and substance abuse services.
This includes benefit package and rate development, developing bylaws,
contracts and protocols, securing legislative authorization, and integration
with present human service system and primary health care system. Served as
Project liaison with multiple state agencies, the Foundation, and local public
stakeholders. Other responsibilities included evaluation design and execution,
and all written deliverables.
Jan. 1999 –
Sept. 2000 Salamanca
City Schools Even Start
& Seneca Nation of Indians
Evaluation consultant, conducting a participatory,
qualitative evaluation of an Even Start Family Literacy Program operated
jointly by the
June 1999 – October 1999 Consultant,
Evaluation
consultant to and participant in the New York State Longitudinal Qualitative
Evaluation of Even Start Family Literacy Programs. Responsibilities include analysis of local
qualitative evaluations and development of written products for national
audiences, such as Family Literacy Association, National Even Start
Association.
September 1997
– January 1999 Tompkins-Seneca-Tioga
BOCES Even Start
Evaluation consultant, conducting a participatory evaluation
of a rural, multi-county Even Start family literacy program. Particular focus was on systemic change
associated with family literacy programs.
Represented this program on a team conducting a statewide Longitudinal
Qualitative Case Study on Even Start for the New York State Department of
Education.
Other Professional Experience
November 1993
- August 1996 Parent Education Program
Program Supervisor for an intensive home-based family
preservation program. Duties included
supervision of therapists, development of new programming, program evaluation
and grant writing. Participated in a collaborative study along with local
government leadership and administrators of local non-profit agencies, with a
goal of improving provision of human services in the local, rural region. Also served as agency representative for
various collaborative community initiatives.
May 1989 -
November 1993
150
Parkway Dr.,
Family Services Coordinator charged with creating family
programming for inpatient drug and alcohol treatment facility. Conducted research on current practices,
developed agency position papers, and developed new services for primary
clients and family members.
September 1979
- May 1989 Longview
Home for Children
Assistant Director until 1983 then promoted to Treatment
Coordinator. Responsibilities included
program administration, duties, supervision, clinical services, grant writing
and administration of grant-funded programs for an adolescent residential
treatment facility.
Publications & Reports
Boser,
S. (2003) Democratizing policymaking
through action research with local governments: A mechanism for large systems change. Under review
Boser,
S. (Fall 2002). Evaluation across an intergovernmental context: Issues raised
through different perspectives on Even Start. New Directions for Program Evaluation. 95, 23-37.
Boser, S. (2000). Southern
Tier Regional Special Needs Project: Report to the Governor’s Office.
Boser, S. (2000). Social
change through Social Research: the Southern Tier Regional Special Needs
Project.
World Congress of Action Learning and Participatory Action Research,
Archive of Conference Proceedings.
Boser, S. (2000).
Boser, S. (1999). Southern
Tier Regional Special Need Project: Project Report for Feasibility Study. Available at http://www.strhcp.org.
Boser,
S. (1999). Southern Tier Regional Special
Need Project: Lessons Learned. Available at http://www.strhcp.org.
Boser,
S. (1999). Southern Tier Regional Special
Need Project: Project History.
Boser,
S. (1998).
Boser,
S. (1997). Local Knowledge in Action
Research.
Paper Presentations
November, 2003. Created a panel
presentation, chair and serve as
November, 2003. Presented paper Using Qualitative Research to Foster Collaborative
Critical Reflection and Transformative Learning in Higher Education. American Evaluation Association
National Conference,
September,
2003. Presented paper Democratizing policy-making through action
research: A mechanism for large systems change. World Congress on Action Learning and
Participatory Action Research,
September,
2003. Co-facilitated a workshop with
students entitled Exploring spaces for
conducting university-based action research: A conversation. World Congress on Action Learning and
Participatory Action Research,
June,
2003. Presented paper Using qualitative research to foster
collaborative critical reflection and transformative learning in higher
education. Ethnographic and Qualitative Research Conference,
March,
2003. Upon invitation, presented seminar
Using action research to democratize
policymaking,
November,
2002. Presented paper From action research to participatory
evaluation: Maintaining social reform. American Evaluation Association
National Conference,
July,
2002. Panelist, Health Insurance for the
Southern Tier, and Panelist, Collaboration
& Communication. United Way Conference, Community Outlook:
Understanding Issues Facing Our Community. Painted Post, NY.
November, 2001.
Co-facilitator for a Think Tank Session, Mainstreaming Evaluation into the State and Local Context.
May 2001. Panelist, Sowing
the Seeds - Women’s Leadership: A Rural Perspective. Pan American Women’s
Leadership Conference: Human Rights for Women.
November 2000. Chaired panel and presented paper on Building Bridges: Integrating Practitioner
Research with the Academy. American
Evaluation Association National Conference,
November 2000.
Presented Preparing an Action
Research Dissertation at the doctoral roundtable, Dissertation Approaches. American Evaluation Association National
Conference,
September 2000. Presentation on the Southern Tier Regional Special Needs Project to the New York State
Governor’s Office.
September 2000. Presentation on the Southern Tier Regional Special Needs Project for the Commissioners
and Executive Staff of the New York State Department of Health, New York State
Office of Mental Health, New York State Office of Alcoholism and Substance
Abuse, and the New York State Office of Mental Retardation and Developmental
Disabilities.
September 2000. Presented paper, Social Change through Social Research: the Southern Tier Regional
Special Needs Project, at the 2000 World Congress for Action Learning and
Participatory Action Research,
November 1999. Upon invitation,
presented seminar on Using Action Research
for Rural Health and Human Service Reform,
September 1999. Invited feature speaker, Northeast Exchange
of Universities for Participatory Action Research,
April 1999.
Presentation on the Southern Tier
Regional Special Needs Project to selected members of the New York State
Assembly and New York State Senate.
November 1998. Panelist and commentator, Storytelling in Evaluation, American
Evaluation Association annual conference,
November 1998.
Presented paper, Integrating
Evaluation with Local Government Planning, American Evaluation Association
Annual conference,
October 1998. Presentation on Using Qualitative Research to Identify Participant Outcomes,
National Even Start Association Annual Conference,
May 1997. Presented paper, Local Knowledge in Action Research at World Congress on Action
Learning and Participatory Action Research in
Master’s Thesis Advisement (completed)
Fitzpatrick,
C. (2003) The connects and disconnects of theory and program evaluation practice.
Other Selected Accomplishments and Service
U.S.
Representative to the Management Council for the Action Learning, Action
Research, and Process Management,
Member, American Evaluation Association since 1997. Elected Program Chair of the State and Local
Government Topical Interest Group, for 2003 and again for 2004.
In
June 2001, the Southern Tier Regional Special Needs Project was cited by the
Governor’s Office for providing leadership in innovation in addressing critical
problems in health and human services in
Coordinator, Cornell Participatory Action Research Network,
1997. President, Cornell Graduate Network for Participatory Action Research,
1997-1998.
Based on excellence as a Graduate Teaching Assistant,
selected to represent the Department of Policy Analysis and Management to the College Advisory Board for Teaching Assistant
Development,
Member, Kappa Omicron Nu, the National Human Ecology Honor
Society.
Member, Association for Research on Non-profit and Voluntary
Agencies
Board of Directors of Tri-State Network of Family
Preservation Services, 1995-96
Representative, Upstate Network of Family Preservation
Services, 1993-1996. Steering Committee
Chair 1995-96
Jennifer C. Greene, Ph.D.
Professor,
Department of Educational Psychology
230
Education Building, Rm. 260
(217)
333-8736
Email:
jcgreene@uiuc.edu
Davydd
J. Greenwood, Ph.D.
Goldwin
Smith Professor of Anthropology
Director,
Institute for European Studies
120
Uris Hall
Tel:
[1] (607) 255-7592
Fax:
[1] (607) 255-1565
e-mail:
djg6@cornell.edu
John
Kuder, Ph.D.
Associate
Professor, Human Service Studies
Department
of Policy Analysis and Management
249
Martha Van
Phone:
607-255-2510
Fax: 607-255-0799
Email:
jmk15@cornell.edu
Andrea Parrot, Ph.D.
Professor,
Human Service Studies
Department
of Policy Analysis and Management
187
Martha Van
Phone:
607-255-2512
Fax:
607-255-0799
Email:
ap30@cornell.edu